HIPAA policy

Wayfinder Care Company is committed to protecting the privacy of your health information. This notice explains how we may use and share that information, and the rights you have over it.

What this covers

Protected health information means information that identifies you and relates to your physical or mental health, the care you receive, or payment for that care. It includes what you tell us during an assessment, what appears in your plan of care, and the notes our Caregivers keep about your visits.

What this website collects

The forms on this site ask for a name, a phone number, an email address and the area you live in, so we can call you back and route your inquiry to the office that serves you. They do not ask for a diagnosis, a medication list or any other health detail, and you should not send those through a web form or a chat window. Bring them to your assessment instead, where they can be recorded properly.

If you do share health information with us through this site, we treat it as protected health information from the moment we receive it, and everything below applies to it.

How we may use and share your information

• For your care. With the Caregivers assigned to you, the registered nurse who directs your plan of care, and the office staff who schedule your visits.
• For payment. To bill you, or to claim from Medicaid, the VA, PACE or a long-term care insurer where you have asked us to.
• To run our agency. For training, quality review, licensing and audit.
• With people you involve. Family members or others you have told us may be part of your care, to the extent you have agreed.
• Where the law requires it. To public health authorities, to the Oregon Department of Human Services, in response to a court order, or where we are required to report suspected abuse or neglect.

Anything beyond the above needs your written authorization, and you can withdraw that authorization at any time. We do not sell your health information, and we do not use it for marketing without your written permission.

Your rights

• See and copy your records. Ask us and we will provide them, usually within thirty days.
• Ask us to correct them. If something is wrong or incomplete, tell us and we will amend it or explain in writing why we have not.
• Ask who we have shared them with. You can request an accounting of disclosures.
• Ask us to limit what we share. We will accommodate reasonable requests, and we must agree if you pay out of pocket in full and ask us not to tell your insurer.
• Choose how we contact you. A different phone number or address, if that is safer or easier for you.
• Get a paper copy of this notice even if you have read it here.
• Complain. To us, or to the federal government, without it affecting your care.

Our responsibilities

We are required by law to protect your health information, to give you this notice, and to follow the terms of the notice currently in effect. If your information is breached in a way that puts you at risk, we are required to notify you.

Our vendors

We use outside companies for scheduling, records and communication. Where any of them may handle your health information, we require a Business Associate Agreement obliging them to protect it to the same standard we do.

Changes to this notice

We may change this notice and apply the change to information we already hold. The current version is always the one on this page, and the effective date is shown below.

How to reach us or complain

To exercise any right above, or to raise a concern, contact our Privacy Officer, Clinton Wood, at contact@wayfindercares.com or call 877.451.5550. You may also complain to the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.

Effective date: 2 October 2026
Privacy Officer: Clinton Wood, contact@wayfindercares.com