The things people actually want to know before they pick up the phone.
How quickly can care start?
We believe our calling is to be responsive when families need us most. If a client or family needs care today, we can often start the same day, providing timely support when it matters most.
Is the assessment really free?
Yes. A Care Navigator visits, listens, and builds a proposed plan of care at no cost and with no obligation to continue.
Is there a minimum number of hours?
Standard care plans start at four hours a week. If you need less than that, Care On-The-Go covers errands, transport and one-off tasks with no minimum and no assessment.
Who will actually be in the house?
The same small group of Caregivers wherever possible, so your family is not meeting a stranger every week. Every one is background and DMV checked and trained in person.
What if we need a nurse rather than a companion?
A registered nurse directs every plan of care, and can delegate tasks such as simple wound care, ostomy care, tube feeding and catheter care that many non-medical agencies cannot take on.
Do you work with hospice?
Yes. We work alongside your hospice team, handling daily comfort and personal care so families can spend the time being family.
What happens if something changes at night?
Call or text any time. During business hours you can reach a Care Navigator. Overnight the line is manned by an on-call manager, so there is a person to speak to whatever the hour.
How quickly will someone get back to me?
Within the hour during business hours. Reach out over a weekend and you will hear back the same day. Leave an overnight message and you will hear back the next day, or ask to be put through and speak to someone right away.
Do you accept insurance or benefits?
We accept VA benefits, PACE, Medicaid and long-term care insurance, as well as private pay. See Paying for Care for the detail.
Which areas do you serve?
We serve the greater Portland metro and surrounding areas, with more Oregon territories opening. Check Locations, or call and we will tell you straight away.
Still have a question?
Call or text and ask. You can reach us 24 hours a day, and there is no script.
During business hours you can reach a Care Navigator. Overnight the line is manned by an on-call manager. Either way, tell us what is going on and we will help you work out the next step.
